Fjords, whales & Aurora program mandatory information according to Norwegian Package Act paragraph 9

 

 

1. 

This package includes roundtrip transportation by bus and minivan from Tromso to Skjervoy and the Lyngen Alps. This package includes one day activity (whale watching by Rib-boat in Skjervoy) and one night accommodation in our Crystal Lavvos in the Lyngen Alps. The panoramic drive to Skjervoy takes around 3,5 hrs. The whale watching takes around 2,5 hrs. There will be one ferryboat ride on our way back from Skjervoy to the Lyngen Alps, and another ferryboat ride next day on our way back from the Lyngen Alps to Tromso (total driving time back to Tromso 2 hrs including ferry).

 

2. 

The departure time from Tromso is 06:00, arrival time in Skjervoy is 10:00. Departure time from Skjervoy is 13:45. Arrival time at our basecamp in the Lyngen Alps is 17:00. Departure time from the Lyngen Alps next day is 08:45. Arrival time in Tromso is 11:00.

 

3. 

Our accommodation are private rustic Lavvos with glass ceiling and shared bathrooms located in Lenagsveien 1483, 9068 Nord-Lenagen (Lyngen Alps).

 

4. 

Included meals are one big sandwich right after the whale watching excursion, dinner and breakfast at our basecamp in the Lyngen Alps. Guests can also help themselves with coffee, tea, and cookies throughout the whole stay at our basecamp (even late at night).

 

5. 

Whale watching by Rib-boat and short photography workshop as well as transport from/to Tromso, accommodation in our Crystal Lavvos, dinner, breakfast, and sandwich, are included in the package price.

 

6. 

Max capacity of our big bus from Tromso to Skjervoy is 45 guests, max capacity of each of our Rib-boats is 12 guests. Max capacity of each of our minivans is 8 guests. Max overnight capacity of our basecamp is 16 guests.

 

 

7. 

The main guiding language is English but some of our guides speak German, Spanish and Norwegian and understand French as well.

 

8.

This program is difficulty level medium so all guests must be in fair physical shape to join. This program is NOT wheelchair accessible.

 

 

b)

This program is arranged by Green Gold of Norway AS with legal address:

Lenangsveien 1483, 9068 Nord-Lenangen (Lyngen Alps), Norway. E-mail adress:

francisco@greengoldofnorway.com telephone number +47 92809057. Please feel free to contact us by e-mail or text message at any time.

 

c)

The total price for this package is NOK 3.900 per person. This price includes all taxes and there are no extra/hidden charges.

 

 

d)

Payment goes by credit card via PayPal and guests must pay 100% of the price in advance as early as possible in order to confirm the places. Please note that guests can cancel up to 7 days before program start and still get a 100% refund, guests don’t need to give any explanation when cancelling. If guests cancel 6 days or less before program start, no refund will be given.

 

 

 

e)

We can run this package with as little as 1 guest. The only way we would cancel part or the whole package is if there is storm with strong wind that does not allow to navigate our boats and/or if there is avalanche or avalanche danger that does not allow to drive from Tromso to Skjervoy, from Skjervoy to the Lyngen Alps, or from Tromso to the Lyngen Alps. In case we cancel, we will refund 100% of the portion that was cancelled, and absolutely nothing else. Green Gold of Norway AS will never cover any amount other than the excursion or program that was cancelled.

 

f)

This is a local package from Tromso to Skjervoy and the Lyngen Alps, so Green Gold of Norway is not responsible or has anything to do with visas or any international traveling requirements.

 

g)

Guests can cancel up to 7 days before program start and still get a 100% refund, guests don’t need to give any explanation when cancelling. If guests cancel 6 days or less before program start, no refund will be given.

 

h)

All guests must have a valid travel insurance.

 
Additional information according to Norwegian Package Act paragraph 11

a)

By purchasing this package, the customer confirms that he/she has read, understood and accepted all the terms and conditions explained above and under.

 

b)

Green Gold of Norway AS confirms that is responsible for the satisfactory implementation and delivery of our package according to the regulations in chapter 5 of this act, and that we have the obligation to help guests that should find difficulties as described in paragraph 36 of this act. We must underscore that our responsibility and obligations only count in the period of time and space of our program and absolutely not if guests had problems on their way to Tromso before the program, or in Tromso, or on their way home after the program. We underscore once more that ours is a local package from Tromso to Skjervoy and the Lyngen Alps, and absolutely nothing else.

 

c)

Please find underneath the contact info for the Norwegian Travel Guarantee Fund:
E-mail: firmapost@rgf.no
Telephone: +47 51 85 99 40

 

 

d)

If you encounter any difficulties, or have any complaint, please do not hesitate to send a text message to +47 92809057 or an e-mail to francisco@greengoldofnorway.com

 

e)

Guests have the obligation to inform as soon as possible about any lack or problem encountered during the program.

 

f)

Green Gold of Norway AS does not accept minors alone, all minors must be accompanied by an adult who is responsible for them.

 

g)

All guests can complain and ask for a partial or total refund to francisco@greengoldofnorway.com in case they did not get what the program offered . In case guests and the company disagree on the complaint or refund, guests can complain to post@forbrukerradet.no

 

h)

All guests have the right to transfer their booking to other guests if the program date is the same. According to paragraph 18 of this act, all guests can do this up to 7 days before program/start.