Aurora, whales & Hurtigruten program mandatory information according to Norwegian Package Act paragraph 9

 

 

1. 

This package includes roundtrip transportation by the Norwegian Coastal steamer (Hurtigrtuten) from Tromso to Skjervoy and back. This package includes one day activity (whale watching by Rib-boat) and one night accommodation at the Skjervoy Maritime Hotel. The panoramic navigation to Skjervoy takes around 4 hrs. The whale watching excursion takes around 2,5 hrs.

 

2. 

Departure time from Tromso is 17:30, arrival time at Skjervoy is 22:30. Departure time from Skjervoy next day is 19:15. Arrival time in Tromso is 23:45.

 

 

3. 

Accommodation at Skjervoy Maritime Hotell located in Strandveien 35, 9180 Skjervoy.

 

4. 

 

Included meals are dinner at the Coastal Steamer, breakfast, lunch and dinner at Skjervøy Maritime Hotell, as well as a big sandwich right after the whale watching excursion.

 

5. 

Whale watching excursion as well as transport from/to Tromso, accommodation, 2 x dinner, 1 x breakfast, 1 x lunch, 1 x big sandwich are included in the package price.

 

 

6. 

Max capacity of the Coastal Steamer is 1000 guests, max capacity of each of our Rib-boats is 12 guests. Max overnight capacity at Skjervoy Maritime Hotel is 70 guests.

 

 

7. 

The main guiding language is English but some of our guides speak German, Spanish and Norwegian and understand French as well.

 

 

8.

This program is difficulty level medium so all guests must be in fair physical shape to join. This program is NOT wheelchair accessible.

 

 

8b)

This program is arranged by Green Gold of Norway AS with legal address:

Lenangsveien 1483, 9068 Nord-Lenangen (Lyngen Alps), Norway. E-mail address:

francisco@greengoldofnorway.com telephone number +47 92809057. Please feel free to contact us by e-mail or text message at any time.

 

 

8c)

The total price for this package is NOK 4.900 per person. This price includes all taxes and there are no extra/hidden charges.

 

 

8d)

Payment goes by credit card via PayPal and guests must pay 100% of the price in advance as early as possible in order to confirm the places.

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Cancellation more than 90 days in advance get 80% refund

 

Cancellation from 60 to 89 days in advance get 50% refund  

 

Cancellation from 30 to 59 days in advance get 25% refund 

 

Cancellation less than 30 days in advance get 0% refund

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8e)

We can run this package with as little as 1 guest. The only way we would cancel part or the whole package is if there is storm with strong wind that does not allow our Rib-boats to navigate. In case we cancel, we will refund 100% of the portion that was cancelled, and absolutely nothing else. Green Gold of Norway AS will never cover any amount other than the excursion or program that was cancelled.

 

 

8f)

This is a local package from Tromso to Skjervoy, so Green Gold of Norway is not responsible or has anything to do with visas or any other international traveling requirements.

 

 

8g)

All guests must have a valid travel insurance.

 
Additional information according to Norwegian Package Act paragraph 11

a)

By purchasing this package, the customer confirms that he/she has read, understood, and accepted all the terms and conditions explained above and below.

 

b)

Green Gold of Norway AS confirms that is responsible for the satisfactory implementation and delivery of our package according to the regulations in chapter 5 of this act, and that we have the obligation to help guests that should find difficulties as described in paragraph 36 of this act. We must underscore that our responsibility and obligations only count in the period and space of our program and not if guests have problems on their way to Tromso before the program, or on their way home after the program. We underscore once more that ours is a local package from Tromso to Skjervoy, and absolutely nothing else.

 

 

c)

Please find underneath the contact info for the Norwegian Travel Guarantee Fund:
E-mail: firmapost@rgf.no
Telephone: +47 51 85 99 40

 

 

d)

If you encounter any difficulties, or have any complaint, please do not hesitate to send a text message to +47 92809057 or an e-mail to francisco@greengoldofnorway.com

 

 

e)

Guests have the obligation to inform as soon as possible about any lack or problem encountered during the program.

 

f)

Green Gold of Norway AS does not accept minors alone, all minors must be accompanied by an adult who is responsible for them.

 

g)

All guests can complain and ask for a partial or total refund to francisco@greengoldofnorway.com in case they did not get what the program offered. In case guests and the company disagree on the complaint or refund, guests can complain to post@forbrukerradet.no

 

 

h)

All guests have the right to transfer their booking to other guests as long as the program date is the same. According to paragraph 18 of this act, all guests can do this up to 7 days before program/start.

 

By purchasing this package, the customer confirms that he/she has read, understood, and accepted all the terms and conditions explained above.

Tromso, May 13th, 2019